• Make sure the vendor or contractor is properly licensed. The license number should appear in the company’s advertisement.
  • Hire a company that has been in business long enough to have a track record you can check. Avoid those who don’t have an actual business address. Longevity at a location can be a sign of stability and reliability.
  • Consider vendors with a showroom. A showroom not only permits inspection before buying, but it’s another sign of stability.
  • Check experience and knowledge. How many spas or pools does the company build or sell? Can they explain the pluses and minuses of models they carry?
  • Does the builder or installer’s insurance cover liability and workers’ compensation? Ask to see a certificate of insurance.
  • Free estimates are standard. Be leery of anyone who wants to charge to quote you a price.
  • Check references. Satisfied customers are the best tools to get new business and reputable contractors will be happy to provide them.
  • Hire a contractor who belongs to the National Spa and Pool Institute, or another trade organization.
  • Do not sign a check until you sign a contract. Your contractor or vendor has a right to a down payment, but be sure to clarify
  • The payment schedule and terms. Understand your contract, including your responsibilities and obligations, as well as the contractor’s. Sometimes down payments can be negotiated.

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